Home > Frequently asked questions

How long will it take from ordering, for my item to get to me ?

If you live on mainland UK, you should receive your order from 2 to 5 days from when you ordered it. Our courier delivers the day after despatch, and they will require a signature.

If my item is the wrong one, or is damaged will you refund me ?

To see our Returns Policy please click here

Where can I buy Orchard Toys products ?

All of our games and jigsaw puzzles can be purchased directly from us on this website, or by phoning us on 01953 859520. A selection of our games and puzzles may also be purchased from independent toy shops and high street retailers. For a list of Orchard Toys stockists please click here

What age limits sell the best ?

Our games and puzzles span the ages of 18 months through to 12 years old (with three games for all the family, including adults), but our best-sellers are generally aimed at children between 3 and 6 years old.

What is your most successful selling game ?

Our most successful game is Shopping List - a game in which players aim to be the first to fill their trolley with the items on their shopping list.

How often do you launch new products ?

We usually launch half a dozen or so at the beginning of the year; one or two at Easter and another two or three in the Autumn.

Are the designs at Orchard Toys made freehand or on a computer ?

We have a team of in-house designers, whose designs are drawn freehand with pencil and ink pen, then scanned and coloured in Photoshop on Apple Macs. We then print and produce mock-ups, which get tested in local schools and nurseries. Once we are happy that our designs are right and that the prototypes work, we send the artwork files to the printers. They are then manufactured and sent back to us to pack in our factory.

How can my family become one of your testers ?

We tend to use schools and families in the vicinity of our factory, if only to cut down on the time it takes for our designers to get out to them.

What makes a good board game ?

A board game should be suitable for its target audience. Games for young children should be simple, bright, clearly illustrated and easy to follow. Games for older children should offer a little more to keep the children engaged and might include strategy or older themes and more detailed graphics. The game should have a strong overall theme that conjures up an appealing mental image, and should feature graphics and illustrations which enhance that image. Games should have clear and concise playing rules which are easy to follow and simply set out. The board itself should be interesting to look at an not be too cluttered or difficult to understand. Our games are designed to be educational, so each one features something children can learn as well as being fun to play.