Home > Testimonials
R Nunn, Spain
It is unusual in today's toy and game market to find products of such high quality as regards the material of which they are made. The cardboard is thick and sturdy and the colours and designs bright and clear, exactly the right combination for games and puzzles which are to be used over and over again by young children especially in the classroom. Thank you!
V Watson, Surrey
What a pleasure to deal with such a helpful person and company, this must be among the best customer service responses around today.
Leah Hamilton Holmes Chapel, Cheshire 21st March 2013
My girls are 2 and nearly 5 and as a family we love the Orchard Toys games. The younger one's current favourite is "Dotty Dinosaurs" and my elder loves "Bus Stop" - although she gets quite cross if someone else in the family chooses one of her "favourite" passengers for their bus first! The games are great for giving us fun family time together, whilst also learning lots of good counting and colour matching skills.
I'm also really impressed at the quick, friendly and helpful customer service that I received when I contacted Orchard Toys with a query. Fantastic toys from a lovely company - keep up the good work and thank you!
David Woolley Skegness January 2013
Just wanted to share my appreciation for the high quality jigsaw that my 2 year old son has become obsessed with. - the Farm Four in a Box. Thanks for producing such a great product!
Jill Dunkley Barnsley 25th February 2013
As received on Twitter: "Huge thank you to Paula @OrchardToys for your excellent customer service and replacement pieces for Freddie's game."
J Beer Cambridge 24th October 2012
Just a short reply to thank you for your extremely prompt reply and your assistance.
My family have enjoyed Orchard Toys products over the years and have always thought they are excellent, inexpensive, educational but fun toys.
Now I have first hand experience of the company's excellent customer service as well.
I will continue to buy Orchard Toys for my grandchildren and will recommend the toys and the company to anyone who will listen.
Claire Kaye Portslade, England 28th September 2012
Thanks so much Orchard Toys for great customer service - a rare find these days and very much appreciated.
Viv Fagan Ealing, London 30th April 2012
I am a helper with the Ealing handicapped Irish Dancers. Some weeks, rather than dancing, we have Games Nights for the members, all of whom are special needs.
I just wanted to tell you that your Games are absolutely brilliant for our members. Last night, for instance, we played Doodlebugs, Ooky Spooky and Yo Ho Ho lotto. Even the helpers were laughing and thoroughly enjoying playing the games, and the members had great fun playing games which they can master despite, in some cases, their severe mental handicaps.
So this is just to say that your firm is appreciated, and your games are giving a lot of enjoyment to some very special people
Lincoln Mum Linconln 23rd April 2012
My family just wanted to say how much we love Orchard Toys. I have two children - one about to turn 6 and one about to turn 3. We have over 20 of your games and numerous jigsaw puzzles and they are truly amazing. I love the fact that they are so durable - not thin and flimsy so they last.
My children love the fact they can play "proper games" with each other or their family and the colours and illustrations are great. We are currently on holiday down in Devon and we always buy a couple of new Orchard toys when we are here - ended up with Yo Ho Ho this year and There was an old lady - we have had lots of fun and have played them every day - my daughters are playing Yo Ho Ho now as I type!
Keep up the good work!
Yvonne Cox Rossendale, Lancashire 9th February 2012
Thank you very much for the new pig card for our Old MacDonald lotto game. Our sonhas spent all morning playing with it now he can fill all the cards.
I would like to say how helpful and friendly your staff, in particular Paula, have been to myself and my husband when we contacted you. It may have been a simple request, but the way it was answered surpassed all our expectations and appreciation really needs to be given for your great customer service.
Thanks again , you have made one 2 year old boy very happy !
J. Sullivan Aberdeenshire 5th January 2012
With over 30 games produced by Orchard Toys, it is fair to say that we think that they are very well made in terms of quality of the game, design and playability.
Our 3 year old is currently obsessed with Crazy Chefs and asks to play it at least once every day. We ordered a couple of new games direct from Orchard Toys and not only were we impressed by the friendliness and helpfulness of the Customer Ordering service (Christine) but Orchard Toys also replaced (free of charge) a piece that had gone missing from one of our other games as well as replacing the Burping Gorilla which had stopped working. This means that our eldest will also be clamouring for us to play this again every day.
We placed the order and although told it would be a couple of days (which is what we expected), the order had arrived the next day.
Orchard Toys do not just rely on the old firm favourites such as Shopping List and Dotty Dinosaurs to name but two, they continue to develop other new games such as Animal Safari (our latest purchase) which you can guarantee will be just as good and enjoyable to play.
Whether you want to teach your children about colours, shapes, animals, counting dots, addition & times tables or rhyming words there is a game for you to pick. All this plus the wonderful fun to be had whilst learning about taking turns and winning/losing. All three of our children love to play the games, and once we sit down to play, there is no chance of limiting it to just one game. Thank you very much to everyone at Orchard Toys for making the games such good value for money and a brand that you know to trust.
Katie Sheridan 22nd September
My 3 1/2 year old son has just been given Tummy Ache. He loves it! He also has Shopping List and we have spent many hours playing both games as a family.
Just wanted to say that Orchard Toys has enabled our family to have great times together and offer valuable learning opportunities. I also used to teach in a Nursery packed with Orchard Toys Games. Just felt compelled to thank you for such age appropriate, fun and engaging games. Well done guys it is very very much appreciated ;o)
S. Baker Harpenden, Herts 2nd June 2011
Just wanted to say that I have been so impressed with your products and your customer service.
The games and puzzles are excellent quality and my son learnt some of his colours and shapes from playing the Dotty Dinosaur game.
Whenever I have spoken to one of your team, I have found the customer service of a very high standard and have always received a prompt service.
Just wanted to encourage you and hope that Orchard Toys continues to flourish.
Maria Papademetriou New Heraklion, Athens 16th May 2011
I am a speech- language pathologist in Athens, Greece. For several years now I have been directing a therapy center for preschool and school age children with various difficulties.
In working with children, and especially children with difficulties, it is mandatory that we make learning simple and fun. We have always been using toys to help us do so, but we must admit your products, Orchard Toys, have made the difference. They are loved by all, therapists, children and parents and have been a valuable tool in carrying out our therapy session and reaching our goals.
Claudia Farias Kalur @ A Room for Frances Washington, USA 4th April 2011
We bought our daughter three of your games when we were in Wales last year and WE ALL loved them! I cannot tell you how excited we were to have found you - your graphics are fabulous, the themes and teaching are very appropriate and better still - MADE IN THE UK! Congratulations! We love you!
Amanda Calloway Flintshire, North Wales 2nd March 2011
I run a childminding setting and Orchard Toys' games are undoubtedly one of the most popular resources that the children choose to play with. It is great that you cater for such a large age range as the children in my care are from birth to 11.
Melanie Capron Stockholm, Sweden 15th February 2011
Love your toys as they are simple, fun and educational. I am both a mum and children's occupational therapist, and I haven't met a child yet who doesn't love "Shopping List". You can adapt it for all ages and its a great visual/matching/memory/educational game. Keep up the amazing work
Tony Moore Buckingham 8th February 2011
I was very impressed with the customer service from Orchard Toys. My youngest daughter received a number matching jigsaw for her 3rd birthday and when we opened it we found that the number 1 was missing. One phone call to Orchard Toys and the missing piece was despatched and arrived the next day.
Alison Davies Tadcaster 16th January 2011
I just wanted to drop you an email to say thanks for such a fantastic service at Christmas. I placed an order on 17 December 2010 and viewing your standard delivery times, let alone the weather that was causing disruption everywhere, I didn't expect to receive my order until after Christmas. I was extremely impressed when my parcel arrived in time for Christmas.
The games are great. I must add that my three year old niece absolutely loved the games and everyone aged from 3 to 70 had to scream at the crocodiles!!
Nikki Bowyer Western Australia 16th December 2010
Just wanted to let you know what a great company you are. Ordered online, easy - sent out straight away. Had to contact you but fantastic service on the phone, very helpful. Best order ever made online and the best thing -my kids favourite game is Shopping List - 4 and 6 year old boy and girl would play it every night if they could. All the other games get left on the wayside for Orchard Toys.
So nice to finally find a great company!
Happy Christmas. Thank You
Louise Schultz Eastbourne 11th October 2010
Am really looking forward to trying the new games. Orchard toys are always exceptional quality, value for money and are great for developing any child! There is always such great choice of puzzles and games. I will definately be buying these for Xmas presents!
I never look anywhere else to buy games and puzzles as I know I always get fantastic quality that are durable for little hands!!!
E. Walkers Nottingham 30th September 2010
Just wanted to congratulate you on the efficient and speedy service, and on the high quality of your products.
Annie Oliver Southwold, Suffolk 23rd September
I was out in London yesterday so came back to find your note and the 2 missing pieces which is amazing.
Thank you so much - I shall tell all my friends to buy Orchard Toys products !
Lynn, H Norwich 16th April 2010
..... All I can say is a huge thank you, to you and your wonderful customer services, it's rare to come across such helpfulness these days. It is very much appreciated.
Cara M Nottingham 14th June 2010
I just wanted to say thank you for all the bits you have sent me. The customer service you have provided has been fantastic.
Thank you once again.
Ted Markam San Francisco, USA 19th July 2010
Paula - Thank you sooooo much for sending the replacement puzzle. I am wowed by your (and Orchard Toys') great customer service and look forward to enjoying many future puzzles and toys with my son (and now also a daughter, 9 months)! Thanks again
Morgen Britt Adelaide Hills Toy Library, Australia 18th August 2010
Wow, that was quick. Thanks so much. Orchard Toys games are very popular in our library and to have such friendly helpful after sales assistance is wonderful.