Misplaced Pieces Terms & Conditions
- Replacement parts are only available from products listed on the Misplaced Pieces Page
- We offer up to three replacement parts free of charge, subject to a £1.30 charge to cover postage and packaging. Every additional piece will be charged at £1.
- Replacement parts are despatched separately from orders for new games/jigsaws/activity books. The £1.30 charge for post and packing will therefore apply in addition to any applicable delivery charges on new products ordered. Orders for replacement parts will arrive separately from orders for new products.
- Unfortunately, due to our production process we are unable to provide replacement parts for jigsaw puzzles. Where we do provide the occasional replacement jigged game board we cannot guarantee it will be an exact fit and will not accept liability or process a refund if it doesn’t fit.
- Our replacement parts service is currently only available to customers in England, Scotland, Wales, Channel Islands, Isles of Scilly and Isle of Man.
- Our replacement parts service is subject to availability and may be withdrawn at any time.
- If we are unable to supply the parts requested a refund will be issued for the piece / postage and packaging.
- When replacing dice we cannot guarantee which colour dice will be provided.
- Please allow up to 2 weeks for your replacement part/s to be despatched.