We are committed to protecting and respecting the privacy of all visitors and users of orchardtoys.com (the “Website”).
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th October 2106.
For the purpose of the Data Protection Act 1998, the data controller is Orchard Toys Limited of Cawley House, 149-155 Canal Street, Notts NG1 7HR.
What we collect
You may give us information about you by filling in forms on our site or corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, place an order on our site or report a problem on our site.
We may collect the following information:
We do not collect, store or process credit card information. Credit card transactions are conducted using a redirect model, using SagePay to process payments securely. Orchard Toys is PCI DSS (Payment Card Industry Data Security Standard) compliant.
Details of your visits to our Website may be collected automatically, including without limitation full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time), products and pages you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page (including information about how you use social media plug-ins), traffic data, location data, weblogs and other communication data.
Information Collected From Children
We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to use or submit information to the Website.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Unfortunately, the transmission of data via the internet is not completely secure. Although we will do our best to protect your personal data, We cannot guarantee the security of the data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our Website (including your payment details). This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our Website is certified with an SSL certificate, which verifies that our Website is secure.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Disclosure of your information
We may disclose your personal information to third parties:
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Other than as identified in Disclosure of your information above, we will not sell, distribute or lease your personal information to third parties unless We have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Orchard Toys Ltd, Chestnut Drive, Wymondham, Norfolk NR18 9SB.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address, or email us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
Registered in England and Wales No. 1460458 Registered Office: Cawley House, Canal Street, Nottingham, NG1 7HR