My new product has a piece missing...

We are sorry to hear that you are missing a piece from your new product. All our games and jigsaws are packed by hand and therefore, whilst we do everything we can to ensure nothing is missed out, unfortunately sometimes this can happen.

Due to the current circumstances, we are unable to fulfil requests for missing pieces through our website as we are operating with a reduced workforce to ensure the safety of our staff. However, if you have a piece missing from your new game or jigsaw please email and a member of the team will be in touch as soon as possible.

Thank you for your understanding in this challenging time.

+44 (0) 1953 859520

Opening Hours:

Mon- Fri 9am - 5pm


Orchard Toys
Chestnut Drive
NR18 9SB

Shop By Age
Sign up for our Newsletter
Made in Britain
Lost your instructions?
Missing a piece?

© 2020 Orchard Toys

Ecommerce solution by Etail Systems

Registered in England and Wales No. 1460458 Registered Office: Cawley House, Canal Street, Nottingham, NG1 7HR