We are sorry to hear that you are missing a piece from your new product. All our games and jigsaws are packed by hand and therefore, whilst we do everything we can to ensure nothing is missed out, unfortunately sometimes this can happen.
Due to the current circumstances, we are unable to fulfil requests for missing pieces through our website as we are operating with a reduced workforce to ensure the safety of our staff. However, if you have a piece missing from your new game or jigsaw please email firstname.lastname@example.org and a member of the team will be in touch as soon as possible.
Thank you for your understanding in this challenging time.