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See and Sound giant flashcards Safety Notice

Our See and Sound giant flashcards may present a risk of microbial contamination as it has been identified that there may be mould present in the base of the product box.

Mould may pose a health risk to individuals with compromised immune systems, damaged lungs or an allergy to mould.

No reports of illness or injuries, in relation to this risk, have been received.

The quality and safety of our toys is of paramount importance to us, and this is why we are alerting customers of the potential risk. We regret that our customers may have purchased a See and Sound giant flashcards game that does not meet our high-quality standards.

Customers who have purchased a See and Sound giant flashcards game, with the affected Batch Code SPHK/001622/132/16.01.25 printed on the side of the box, should notify us via the form below, to arrange a digital credit voucher to the value of £20.00 with free delivery redeemable at orchardtoys.com or a bank refund of the value of £10.00 (retail price of See and Sound). Please note you will be contacted by phone to process this refund. Do not return product to store/retailer.

We will require an image of the batch code in able to process your digital credit voucher or refund. Please upload via the form below. If you have an affected product (as per the batch code above) please dispose of this game.

Please note digital credit vouchers will be issued within 7 days of receipt of your completed form and will be valid for 6 months from date of issue. Bank refunds will take up to 28 days of receipt of your completed form.

No other batches of Orchard Toys See and Sound giant flashcards or any other Orchard Toys branded product are affected by this notice.

What is the issue with See and Sound giant flashcards?
The quality and safety of our toys is of paramount importance to us, and this is why we are alerting customers to a potential risk. We regret that our customers may have purchased a See and Sound giant flashcards game that does not meet our high-quality standards.
Which products are affected?
Customers who have purchased a See and Sound giant flashcards game, with the affected Batch Code SPHK/001622/132/16.01.25 printed on the side of the box, should complete the form above.
Which products are affected?
Customers who have purchased a See and Sound giant flashcards game, with the affected Batch Code SPHK/001622/132/16.01.25 printed on the side of the box, should complete the form above.
How can I identify if I have one of the affected products?
Please check the batch code - it's on the side of the box, next to the barcode. The affected Batch Code is: SPHK/001622/132/16.01.25
What should I do if I own an affected product?
If you have a product with an affected batch code of SPHK/001622/132/16.01.25 please dispose of the product even if no mould is present. We will issue you a digital credit voucher or bank refund. Please complete the form above for us to process this.
Is this a voluntary or government-mandated safety notice?
This is a voluntary product safety notice and has been notified to trading standards.
How do I return the game or get a refund?
Please compelte the form above. Please dispose of the game if you have an affected batch code: SPHK/001622/132/16.01.25. Do not return product to store/retailer. The product is 100% recyclable so can be disposed of with your normal recyclable waste.
Can I continue using the game under certain conditions?
If your product does not show the affected batch code you can safely continue to use your game. If your product shows the affected batch code of SPHK/001622/132/16.01.25 then please dispose of the game.
My child has played with the product should I be worried?
To the majority of the population this won't pose any health risks. However, prolonged exposure to mould may pose a health risk to individuals with compromised immune systems, damaged lungs, or an allergy to mould.
How should I dispose of the product?
The product is 100% recyclable, so can be disposed of with your normal recyclable waste.
I have a See and Sound with a different batch code, what does this mean?
Only one batch has been affected, games with the batch code of SPHK/001622/132/16.01.25. So you do not need to do anything if your item is from a different batch, you can continue enjoying the game.
Has anyone been injured or harmed by this product?
No reports of illness or injuries, in relation to this risk, have been received.
My child has asthma, what should I do?
Please dispose of the game from the affected batch code SPHK/001622/132/16.01.25 and we will provide you with a digital credit voucher or full refund. Please complete the form above
Is this a product recall?
No, this is not a product recall. Trading standards have identified this as a low risk and as a result we are issuing safety notices on this game and ceasing circulation of this batch.